Last updated: April 20, 2025

At Hive Analytics Academy, we are committed to providing reliable access and responsive support to all learners.

1. Platform Availability

• We target 99.5% uptime on all platforms (Canvas, Circle, Notion, Framer).

• Maintenance and updates will be communicated at least 24 hours in advance.

2. Course Delivery

• On-demand content is available on working days only.

• Live sessions are delivered on scheduled dates with calendar invites.

• Session recordings are uploaded within 48 hours of the live session.

3. Support Commitments

• General inquiries: responded to within 7 business days.

• Technical issues: initial response within 14 business day.

• Escalated issues: handled via grow@hiveanalytics.com

4. Feedback Timeline

• Instructor or TA feedback on assignments: within 3–5 business days.

• Questions in Circle or course comments: addressed within 3–5 business days.

5. Subscription Experience

When launched, subscription users will receive:

• Continuous access to all subscribed content.

• Access to new releases during subscription.

• Transparent updates and billing communication.

6. Data Security

• We store data using encrypted services (e.g., AWS, Google Cloud).

• Payment data is handled by secure third parties; we do not store full card details.

7. SLA Limitations

We are not liable for disruptions caused by:

• Force majeure or natural disasters

• Outages from third-party platforms

• Your own internet or device issues

8. Changes to SLA

This SLA may evolve as we scale. Any updates will be communicated in advance.